Frequently Asked Questions | Standard Trust Credit Union

Standard Trust Credit Union
Frequently Asked Questions

General Questions

Online Banking

  • How Do I Enroll for eStatements?

    You can enroll for eStatements by selecting Delivery under the Preferences section from any Online Banking page. You can view up to the last 24 statements.

  • How Do I Enroll for Bill Pay?

    You can enroll for Bill Pay here, or by selecting the More menu from the Mobile Banking App.

  • How Do I Enroll for Mobile Remote Deposit?

    You can enroll for Mobile Remote Deposit in the Mobile Banking App by selecting Menu, then Services, then Enroll Mobile Deposit.

  • Are Check Images Available?

    Yes. Just click the magnifying glass icon beside any check listed in your account history.

  • Why Do I Need to Authenticate My Computer?

    Computer authentication happens the second time you log in to Online Banking. It’s an added layer of security to help us verify that it is you, and not an unauthorized person, trying to access your accounts. If you use the same browser to access Online Banking on your personal computer, you should only need to do this once.

  • Can I Create Nicknames for My Accounts?

    Yes. You can create nicknames for your accounts from any Online Banking page by selecting Settings, then Account Preferences. To do this through the Mobile Banking App, select the Menu button, then Settings, then Accounts Preferences.

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